Can I track my order?
Yes, all orders can be tracked by visiting www.ups.com and entering the tracking number emailed to you when the package ships. If you did not receive the tracking number, email customerservice@tokenbags.com and we will provide the number.
How can I change my order after it has been placed?
To cancel or change an order after it has been placed, send an email to customerservice@tokenbags.com or call 212-925-1085 ext. 501 with your order number, last name, and the specific changes you want to be made.
What methods of payment do you accept?
Visa, MasterCard, and American Express only.
Why is my credit card declined?
International customers may have trouble completing an order due to credit card address verification. If you have trouble placing your order please contact us at 212-925-1085 ext. 501 or send an email to customerservice@tokenbags.com.
How can I sell your bags in my store?
Please contact customerservice@tokenbags.com or call our sales department at 212-925-1085 ext. 500.