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CONTACT US: 212-925-1085
Tokenbags.com / Customer Service /  Shipping Information

Customer Service

  • FAQ
  • Repair and Warranty Policy
  • Return / Exchange
  • Shipping Information
  • SHIPPING INFORMATION


    >>Notes for all Shipping Methods

  • All packages are shipped via UPS Monday through Friday
  • No weekend deliveries
  • We are unable to ship to PO Boxes
  • UPS tracking numbers are emailed automatically after orders are processed
  • Delivery times are estimate and do not include processing time of 24-72 hours
       (72 hours for orders placed after 10am EST on Fridays)
  • >>USA

    Service Cost for First Item Additional Cost per Item Delivery Time
    UPS Ground $9.95 $3.00 4-6 Business Days
    UPS 3 Day Select $15.00 $3.00 3 Business Days
    UPS 2nd Day Air $25.00 $3.00 2 Business Days
    Same day within Manhattan (Up to 125th street) $18.00 $3.00 1 Business Day

    UPS GROUND TIME-IN-TRANSIT MAP


    >>Alaska/Hawaii/Puerto Rico

    Service Cost for First Item Additional Cost per Item Delivery Time
    2nd Day Air $35.00 $5.00 2 Business Days

    >>Canada

    (Duties, customs, and taxes are included in the shipping costs below)

    Service Cost for First Item Additional Cost per Item Delivery Time
    UPS Standard $32.00 $4.00 5-7 Business Days
    UPS Worldwide Express $52.00 $5.00 2 Business Days

    >>International

  • Duties, customs, and taxes are NOT included. Please consult your local customs office for more details about duties and taxes.
  • No returns/exchanges for international orders.
  • Due to very high shipping cost for Eastern European countries and all other countries not listed below, please send us the information of your order and payment to customerservice@tokenbags.com and we will contact you on the next business day regarding shipment availability and cost.
  • Group A
    Belgium, France, Germany, Hong Kong, Ireland, Japan, Luxembourg, Netherlands, Singapore, South Korea, Taiwan, United Kingdom

    Group B
    Austria, Denmark, Finland, Greece, Norway, Portugal, Spain, Sweden, Switzerland

    Group C
    Australia, Italy, New Zealand

    Group Cost for First Item Additional Cost per Item Delivery Time
    A $60.00 $5.00 2-3 Business Days
    B $65.00 $5.00 2-3 Business Days
    C $70.00 $5.00 2-3 Business Days

    >>Questions?

    customerservice@tokenbags.com or call 212-925-1085.