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Tokenbags.com / Customer Service /  Return / Exchange

Customer Service

  • FAQ
  • Repair and Warranty Policy
  • Return / Exchange
  • Shipping Information
  • RETURN / EXCHANGE


    NOTE: Due to high shipping costs, we do not accept returns for international orders.

    >>USA Return/Exchange Policy

  • Returns are accepted within 60 days of the date of purchase for all unused, unworn items with the original tags intact. All promotional items must be included in the return package.
  • Exchanges are accepted within 60 days of the date of purchase for all unused, unworn items with the original tags intact.
  • Returns/Exchanges received after 60 days are subject to a 15% restocking fee.
  • Items can be exchanged only once and cannot be returned after an exchange has been completed.
  • >>To Complete a Return/Exchange

    Complete the return form included in your original package, or download one here.

    Send the completed form, a copy of your original invoice, your bag and all promotional items to:

    Portage World-Wide, Inc
    Attn: Token Bag Returns
    110 Greene Street Ste 700
    New York, NY 10012


    >>Questions?

    Email customerservice@tokenbags.com or call 212-925-1085.


    >>Need more information?

    Complete Terms and Conditions can be viewed here.