Token newsletter sign up
×
SUBSCRIBE TO OUR NEWSLETTER TO STAY UP TO DATE WITH THE LATEST TOKEN NEWS.




Click here to see Token's Privacy Notice
CONTACT US: 212-925-1085
Tokenbags.com / Customer Service /  Repair and warranty policy

Customer Service

  • FAQ
  • Repair and Warranty Policy
  • Return / Exchange
  • Shipping Information
  • REPAIR AND WARRANTY POLICY

    Be sure to get a return merchandise authorization (RMA) number first by emailing warranty@tokenbags.com and letting us know about the condition of your bag.

    >> Leather Goods, Waxed Canvas Bags, Vinyl, Wallets, and Accessories

    Token bags stands behind all of its leather goods, waxed canvas bags, wallets, and accessories. Any items purchased that falls under these categories come with a two year warranty. If your product has a manufacturing defect, we are happy to repair or replace it free of charge. However, there is a $10.00 shipping and handling fee charged for each item submitted for repair.

    If you live outside the continental United States please email us first and we will let you know how much to include in order to ship it back to you. Repairs should be sent insured to the following address via traceable mail:

    ATTN: Repairs
    Token Store
    258 Elizabeth St
    New York, NY 10012

    Be sure to include a note with your name, address, daytime phone number and email address along with a $10.00 check made payable to Token Store. Processing time is three to four weeks. If your bag cannot be repaired because the damage is caused by general wear and tear, it will be returned to the address you provided. For further inquiries please contact us at warranty@tokenbags.com.

    >> Nylon Bags

    Token bags offers a limited lifetime warranty on all bags made from 1000D CORDURA® Classic fabric and CORDURA® Ballistic fabric. If your product has a manufacturing defect, we will be happy to repair or replace it free of charge. However, there is a $10.00 shipping and handling fee charged for each item submitted for repair.

    If you live outside the continental United States please email us first and we will let you know how much to include in order to ship it back to you. Repairs should be sent insured to the following address via traceable mail:

    ATTN: Repairs
    Token Store
    258 Elizabeth St
    New York, NY 10012

    Be sure to include a note with your name, address, daytime phone number and email address along with a $10.00 check made payable to Token Store. Processing time is three to four weeks. If your bag cannot be repaired because the damage is caused by general wear and tear, it will be returned to the address you provided. For further inquiries please contact us at warranty@tokenbags.com.