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CONTACT US: 212-925-1085
Tokenbags.com / Customer Service /  FAQ

Customer Service

  • FAQ
  • Repair and Warranty Policy
  • Return / Exchange
  • Shipping Information
  • FAQ

    ORDER

    >> Can I track my order?

    Yes, all orders can be tracked by visiting www.ups.com and entering the tracking number emailed to you when the package ships. If you did not receive the tracking number, email customerservice@tokenbags.com and we will provide the number.

    >> How can I change my order after it has been placed?

    Once your order has been recieved from our online department, you will still have an option to change or cancel your order. If you have recieved a tracking number, the order can not be changed or cancelled. Send an email to customerservice@tokenbags.com or call 212-925-1085 ext. 2 with your order number, name, and the specific changes you want to be made.


    PAYMENT METHOD

    >> What methods of payment do you accept?

    Visa, MasterCard, and American Express only.

    >> Why is my credit card declined?

    International customers may have trouble completing an order due to credit card address verification. If you have trouble placing your order please contact us at 212-925-1085 ext. 2 or send an email to customerservice@tokenbags.com.

    >> Why does it look like my credit card charged multiple times?

    ManhattanPortage.com uses a payment gateway, which places an authorization on the credit card you submit for payment. An authorization is a verification which assures that the funds to be charged are available on the card, and holds these funds for a short period of time. Once we physically ship your Manhattan Portage product, we capture the authorization, and the charge is put through. If you tried to place your order multiple times because our system was having trouble verifying your credit card, an authorization (but NOT a charge) may have been placed on your card temporarily holding the funds.

    This authorization will expire automatically in 3-5 business days; however, if you need the funds available immediately, please email us at customerservice@tokenbags.com and we will void the authorization.


    CORPORATE / WHOLESALE INQUIRES

    >> How can I sell your bags in my store?

    Please contact customerservice@tokenbags.com or call our sales department at 212-925-1085 ext. 4.